FAQ's
Need help? Explore our Frequently Asked Questions for quick answers to common questions.
For Those Who Define Luxury — Luxe Marca
Luxe Marca Products
Find more details below about Luxe Marca’s premium offerings, designed for those who appreciate refined craftsmanship and timeless elegance in every piece.
Our website features the full Luxe Marca collection, including luxury branded bags, shoes, clothing, accessories, and timepieces. Each item is carefully selected from premium Italian and international labels, ensuring authenticity, quality, and timeless style.
Luxe Marca products are available both online at luxemarca.com and in our physical stores. To explore our boutique locations, please visit our Store Locator page.
Luxe Marca has physical boutiques in select locations, offering an elevated in-store shopping experience. For a full list of store addresses and contact details, please visit our Store Locator page.
Your Gateway to Exclusive Luxury
Luxe Marca Account
Find more details below to create your Luxe Marca account and enjoy seamless access to our premium collections.
An account is not required to place orders. You can purchase items from Luxe Marca as a Guest. Select “Continue as a guest” when placing an order and follow the instructions given.Luxe Marcawill still need information such as a shipping address and contact information to send you orders and order updates. Although you can order as a Guest, creating aLuxe Marcaaccount has great benefits that include saving your address, tracking orders, and a faster checkout.
Owning a Luxe Marca account is highly recommended to register so you don’t miss out on many benefits including gifts, tailored offers, sales previews, and access to events.
Creating an account also means you can do the following:
- Track your pending orders
- Save and share your favorite items
- See your purchase history
- Save your shipping address and payment preference for a quicker checkout process
To access these great benefits, click “Login” at the top right-hand side of the website.
Owning a Luxe Marca account is highly recommended to register so you don’t miss out on many benefits including gifts, tailored offers, sales previews, and access to events.
Creating an account also means you can do the following:
- Track your pending orders
- Save and share your favorite items
- See your purchase history
- Save your shipping address and payment preference for a quicker checkout process
To access these great benefits, click “Login” at the top right-hand side of the website.
Yes, you can register and login to Luxe Marca website by using a social media account.
Luxe Marca links to the following:
- Apple Account
- Google Account
- Gmail
- Tiktok
You can make changes to your account by following these five steps:
- Click “Login” at the top of the website.
- Login to your account by using your email address or your social media account.
- Click “Account Details”.
- Select the section you want to edit.
- Make the required changes, for example, change your password.
You can make changes to your account by following these five steps:
- Click “Login” at the top of the website.
- Login to your account by using your email address or your social media account.
- Click “Account Details”.
- Select the section you want to edit.
- Make the required changes, for example, change your password.
Don’t worry, you can regain access to your account by following these five steps:
- Click “Login” at the top of the website.
- Instead of trying to login, click “Lost My Password”.
- You’ll receive an email with instructions on how to change your password. The email may
take several minutes to arrive. - Open the email and click the link provided to change your password.
- Use your new password to login.
If the password change email doesn’t arrive, please check your Spam folder. Is the email in there? If not, you may have misspelt something on the “Lost My Password” page. Please return there and try again. If you still can’t change your password, please contact us.
Luxe Marcaalways adheres to a strict Privacy Policy to protect your personal information. The policy clearly states how your data is collected and used. You can read ourPrivacy Policy here.
All You Need to Know About Placing and Paying for Your Order
Orders & payments
Find details on how to place an order, available payment methods, order tracking, and billing information. We've made the process simple, secure, and seamless for your convenience.
Once your order is placed, we can’t add extra items. If you’d like to order more, please place a separate order.
However, if you need to make changes to your existing order, you can simply contact us within 12 hours of placing it. After this window, orders can’t be changed or cancelled.
Don’t worry if you receive something you no longer need — once your order is delivered, you can start a return and place a new order for the right items.
For more details, please refer to our Returns & Exchanges section.
We accept a variety of secure payment options including credit/debit cards, digital wallets, and regional payment methods depending on your location.
All charges are made in the local currency of the shipping destination. You’ll see the final amount at checkout before confirming your order.
Yes, you can register and login to Luxe Marca website by using a social media account.
Luxe Marca links to the following:
- Apple Account
- Google Account
- Gmail
- Tiktok
You can make changes to your account by following these five steps:
- Click “Login” at the top of the website.
- Login to your account by using your email address or your social media account.
- Click “Account Details”.
- Select the section you want to edit.
- Make the required changes, for example, change your password.
You can make changes to your account by following these five steps:
- Click “Login” at the top of the website.
- Login to your account by using your email address or your social media account.
- Click “Account Details”.
- Select the section you want to edit.
- Make the required changes, for example, change your password.
Don’t worry, you can regain access to your account by following these five steps:
- Click “Login” at the top of the website.
- Instead of trying to login, click “Lost My Password”.
- You’ll receive an email with instructions on how to change your password. The email may
take several minutes to arrive. - Open the email and click the link provided to change your password.
- Use your new password to login.
If the password change email doesn’t arrive, please check your Spam folder. Is the email in there? If not, you may have misspelt something on the “Lost My Password” page. Please return there and try again. If you still can’t change your password, please contact us.
Luxe Marca always adheres to a strict Privacy Policy to protect your personal information. The policy clearly states how your data is collected and used. You can read ourPrivacy Policy here.