Thank you for shopping with Luxe Marca. We aim to ensure a smooth and secure delivery experience for all our customers. Please read our shipping policy carefully before placing your order.

---

Order Processing Time

• All orders are processed within 1 to 3 working days (excluding weekends and public holidays).

• During sale periods or high-volume seasons, processing times may be slightly extended.

• Once your order is processed, you will receive an email confirmation with tracking details.

---

Shipping Time & Delivery Estimates

• Domestic Shipping (within UAE): Estimated delivery within 5–8 working days after processing.

• GCC & International Shipping: Estimated delivery within 5–8 working days, depending on the destination.

Please note that these are estimated timeframes and actual delivery may vary due to courier delays, customs clearance, or regional accessibility.

---

Shipping Rates

• Shipping charges are calculated at checkout based on your delivery location, package weight, and courier service for orders fulfilled within the UAE.

• Orders shipped from overseas locations are eligible for free shipping, as indicated at checkout.

---

Customs, Duties & Taxes

• For international/overseas orders, custom duties, import taxes, and clearance fees (if applicable) are the responsibility of the customer.

• Luxe Marca is not liable for any delays caused by customs procedures or for any additional charges incurred.

• Please check with your local customs office to understand applicable charges before placing your order.

---

Delivery Partners

We work with trusted logistics partners to ensure safe and timely delivery. Courier service availability may vary by country.

---

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real time.

You can track your order using your order number along with your email address or phone number. Alternatively, you may use the tracking number provided after dispatch to follow your shipment directly.

If you do not receive tracking information within 4 working days, please contact our support team.

---

Incorrect Shipping Information

• Please ensure your shipping details are correct at the time of checkout.

• Luxe Marca is not responsible for lost or undelivered items due to incorrect addresses.

• Re-shipment due to an incorrect address may incur additional shipping fees.

---

Lost or Delayed Packages

• If your package is significantly delayed or appears lost, please contact us and we’ll coordinate with the courier to investigate.

• Claims for lost packages must be made within 14 days of the expected delivery date.

---

Pre-Order & Backorder Items

• If your order includes a pre-order or backorder item, it will be shipped once the item becomes available.

• Estimated arrival times for pre-orders will be clearly mentioned on the product page.

---

For any questions or concerns regarding your order, feel free to reach out to our customer support team at ecommerce@luxemarca.com.