FAQ's
Welcome to the Luxe Marca FAQ section! Here, you’ll find answers to the most common questions about our fashion collections, delivery, returns, size guide, payments, and more.
Yes! Every item at Luxe Marca is 100% authentic and sourced directly from Italy. We work with premium Italian fashion houses to bring you genuine products.
Our products follow Italian sizing standards. Please refer to our Size Guide available on the product page for conversions before ordering.
If you need assistance, our team is happy to help.
You can return within 7 days of receiving your order. Items must be in original condition with tags.
Please note: All refunds are issued as store credit or online credit— no cash refunds.
For the full process, visit our Returns Policy.
Orders can be modified or canceled before shipping.
However, once your order is shipped, we cannot add extra items. If you’d like to order more, please place a separate order.
If you need to make changes to your existing order, you can simply contact us within 12 hours of placing it. After this window, orders can’t be changed or cancelled.
Don’t worry if you receive something you no longer need — once your order is delivered, you can start a return and place a new order for the right items.
For more details, please refer to our Returns & Exchanges section.
We accept a variety of secure payment options including credit/debit cards, digital wallets, Tabby, and regional payment methods depending on your location.
Yes! Send the perfect gift with a Luxe Marca Gift Card.
Yes! We offer gift-friendly packaging. For special requests, contact us via Contact Page.
An account is not required to place orders. You can purchase items from Luxe Marca as a Guest.
Select “Continue as a guest” when placing an order and follow the instructions given.
Luxe Marca will still need information such as a shipping address and contact information to send you orders and order updates.
Although you can order as a Guest, creating a Luxe Marca account has great benefits that include saving your address, tracking orders, and a faster checkout.
Don’t worry, you can regain access to your account by following these five steps:
- Click “Login” at the top of the website.
- Instead of trying to login, click “Lost My Password”.
- You’ll receive an email with instructions on how to change your password. The email may
take several minutes to arrive. - Open the email and click the link provided to change your password.
- Use your new password to login.
If the password change email doesn’t arrive, please check your Spam folder. Is the email in there? If not, you may have misspelt something on the “Lost My Password” page. Please return there and try again. If you still can’t change your password, please email at ecommerce@luxemarca.com.
Luxe Marca always adheres to a strict Privacy Policy to protect your personal information. The policy clearly states how your data is collected and used. You can read our Privacy Policy.